Q: To which country and regions can you send messages? A: We can send messages to all areas with signal coverage around the world, and there is no limit of language.
Q: Which interface type do you support? A: We support both HTTP and SMPP.
Q: What is the price of your products? A: For price details, please contact our sales department or customer service.
Q: How can I test your product? A: Please use the free trial function on our official website, or contact our sales department.
Q: What is your charge method? A: We will charge by submission.
Q: Do you support mobile-original messages? A: We support mobile-original messages in some country and regions. For details please contact our sales department.
Q: Why are the messages failed to send? A: It may be because the user hasn't activated international roaming service, or some other common causes, such as getaway issues, wrong telephone number, telephone out of service/credit, etc. For this issue, please contact our customer service.
Q: Is there any limit of sending time? A: In most country and regions, there is no limit of sending time. In few country and regions, like France, messages can't be sent during non-working time. However, we do support 24-hour submission. When the time of submission is not within the allowed sending time period, our system will keep resending the messages until successful delivery.
Q：What sender number will appear on users' telephones? A：There are no fixed sender numbers. Normally it will be a local phone number. We can also customize sender id for clients.
Q: What is the length of each message? A: For Chinese, 70 characters; for English, 140 characters; for other languages, please contact our customer service. Space or punctuation counts as one character.
Q: Why is the status of sending unknown? A: The status of sending usually feeds back within 24 hours, depending on local operators.
Q: How is the account balance calculated? A: Top up amount – (volume in related country*unit price for related country) = account balance
Q：Why do I fail to receive test messages? A：It may be bacause the international roaming service hasn't been activated, wrong telephone number, telephone out of service/credit, etc. For this issue, please contact our customer service.